FEEDBACK & COMPLAINTS

Tell us how we did

Compliments, complaints and suggestions about a school, an office or an officer. Every submission is acknowledged within 24 hours, and anything unresolved after five working days is escalated to a Director. No pupil is treated adversely because feedback was submitted.

Our service standards

These are the commitments the Service makes on every piece of feedback it receives. Attainment against them is published in the annual report.

Acknowledgement of feedbackWithin 24 hours

First substantive responseWithin 3 working days

Resolution of a service complaintWithin 5 working days

Escalation to a Director if unresolvedOn the 6th working day

Anything touching the safety of a childActed on the same day

Outcome reported to youWithin 10 working days

Where feedback goes

A complaint about a school goes to the Local Government Education Authority for the area and to the board that manages the school.
Anything alleging misconduct towards a child, or an unlawful charge, goes straight to the Permanent Secretary and is acted on the same day.
Compliments are recorded on the teacher’s or officer’s file and reported to the board’s Establishment and Discipline Committee.
Suggestions are reviewed each term by the directorate concerned; several changes on this site began as a suggestion here.

Disputing a mark rather than a service?

A challenge to a released examination mark is an application for a remark, not feedback, and must be lodged within thirty days of release on form MOE/EXM/06. Submitting feedback does not stop that clock.

How to apply for a remark

Submit feedback

You may submit anonymously, but leaving contact details lets us tell you the outcome.

What kind of feedback is this?

Complaint — something went wrong

Compliment — a school, an office or a teacher did well

Suggestion — how we could do better

Conduct — an unlawful charge, or misconduct towards a child

Which service does it concern?

Which school or office?

When did it happen?

What happened?

What outcome are you looking for?

Submit anonymously — I do not want to give my name

Your name

School code, admission number or examination number

Phone or email for the outcome

Feedback concerning the conduct of an officer or a teacher is routed to the Permanent Secretary, and anything touching the safety of a child is acted on the same day. No pupil is treated adversely because feedback was submitted, and a complaint may never be answered by excluding a child from school.